Your Experience with Sedgwick Claims Management Services

Coworker.org has heard concerns from workers across workplaces and industries about Sedgwick Claims Management Services, a third party administrator hired by many major companies to address workplace injuries, disability claims, and medical leave.

This survey is a tool for employees to share their perspectives and experiences, and is not affiliated with Sedgwick or your employer. The results of this survey will help Coworker.org understand issues with Sedgwick in more detail to potentially support future efforts for change. If you have coworkers, friends or family members who have interacted with Sedgwick, you will have an opportunity to share this survey with them after you answer it, or you can share this link with them: bit.ly/sedgwicksurvey

It will take about 10 minutes to answer and your responses will remain confidential. We will not share this with your employer.

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Name*

Email address*

Zip Code*

Postal code

Have you or someone you know had direct interactions with Sedgwick Claims Management Services?

Me personally

A coworker, family member, or friend (please forward this survey to them)

What company were you employed by when you interacted with Sedgwick?

What is the name of the company where you worked? (If your employer is different from the company where you performed work)

Which of the following types of claims or requests have you filed with Sedgwick? Check all that apply.

Workplace Injury / Workers’ Compensation

Short Term Disability

Long Term Disability

Parental/Maternity Leave

Personal Leave

FMLA

Company Sick Leave

A claim that involved mental health

Other

Did you have a claim or request denied by Sedgwick?

Which of the following have you experienced when interacting with Sedgwick? Check all that apply.

Rude or hostile case managers or service representatives

Calls or emails ignored or not returned

Discipline or termination at work due to Sedgwick’s failure to approve claim/request in a timely manner

Sedgwick’s failure to approve my claim or process it in a timely manner had negative effects on my health/wellness

Sedgwick’s medical professionals contradicted the evaluation of my doctor

Privacy violation regarding access to medical records

Sedgwick subjected me to surveillance at my home or some other location

Other

None of the above

Please indicate how strongly you agree or disagree with the following statements:

Sedgwick evaluates claims and requests fairly.

Strongly agree
Agree
Neutral
Disagree
Strongly disagree

Sedgwick makes it difficult to access the benefits and protections I am entitled to as part of my employment.

Strongly agree
Agree
Neutral
Disagree
Strongly disagree

Having to interact with Sedgwick is a source of major stress or makes my symptoms harder to manage.

Strongly agree
Agree
Neutral
Disagree
Strongly disagree

I would prefer that my employer stop using Sedgwick as a third party administrator and consider handling these issues in-house or using a different administrator.

Strongly agree
Agree
Neutral
Disagree
Strongly disagree

Are you open to speaking about your experience with Sedgwick with a Coworker.org team member?

Your Privacy

In providing answers to this survey, I understand that Coworker may use my responses and the responses of other participants for research, to advocate for changes at Sedgwick and/or similar companies, or for other similar purposes. In such instances, Coworker ensure that responses remain confidential so that they are not externally identifiable with my name or contact information.

Coworker will hold my responses in strict confidence, to be used only consistent with the above-listed purposes. However, Coworker will not be responsible in case of a data breach, cyber-attack, or any other unforeseen disclosure. I understand that if I answered Question 9 in the affirmative, I may be contacted by a Coworker team member using my contact information, listed below.